Frequently questions and answers – Free and open source project management software

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Frequently questions and answers

Support

  1. If I have any issue, where can I contact MyCollab team to support?
  2. Can I suggest a feature to your team?
  3. Can I customize MyCollab source codes? Do you have any document to help us familiar with MyCollab codebase?
  4. Do you have pro support package?

Product

  1. How can I change the default port 8080?
  2. Can I change my server address after installation?
  3. Can I install MyCollab in the shared host?
  4. Can I use MyCollab for my distributed team?
  5. I used MyCollab for a big team, and MyCollab becomes slower over time. How can I increase the memory of MyCollab?
  6. Could you suggest optimal configuration of the server for solid work ‘MyCollab’ with low latency? Am I going use application for 100 users?

Support

If I have any issue, where can I contact MyCollab team for help?

If you have any issue belong to any category as installation, operation, etc., you should post a question to MyCollab Q&A; we will try to respond any question within 24 hours in business day

Can I suggest a feature to your team?

To make MyCollab is the best open source, free project management software, we always listen to our customers. You are free to raise any feature you think it should be in MyCollab under a question/suggestion in MyCollab Q&A. My team will evaluate and respond to you very soon. If your suggestion is valid, we will prioritize and implement it into the upcoming releases.

Can I customize MyCollab source codes? Do you have any document to help us familiar with MyCollab codebase?

Yes, you can. You are free to customize MyCollab and use it into your organization. MyCollab license is GPL Affero v3, and you must follow its license terms.

We share some public pages describes the organization of MyCollab codebase on the community site. We may update or add more knowledge to help you understand MyCollab codebase better, but the community site is the only place we share the detail MyCollab information for the open source community. If you do not find the resources you want, it means it does not exist, or we do not share it publicly. So you please not send an email to ask us to share any document if any.

Do you have pro support package?

Yes. We are the author of MyCollab, and we have service to customize MyCollab fit to your business needs. Please send your inquiry via our contact form, and our sales member will contact back to you within one business day.

Product

How can I change the default port 8080?

  • MyCollab 5.2.10 and above

Open the file mycollab.ini in %MYCOLLAB_HOME%/bin by any text editor, and change the value of key port to any integer greater than 1024. Save and restart MyCollab to make the change is affected.

  • MyCollab 5.2.9 and below

Open the script startup.bat (on Windows) or startup.sh (on MacOS, Unix/Linux) by a text editor, then search the variable MYCOLLAB_PORT then change its value to any integer value greater than 1024. After you save the script, restart MyCollab services then MyCollab web port is changed.

Can I change my server address after installation?
Yes, you can. You can go to the MyCollab config folder %MYCOLLAB_HOME%/conf, and use your favorite text editor to open mycollab.properties, then change value server.address to the new value, restart MyCollab service and you can access MyCollab via the new server address

Can I install MyCollab in the shared host?

No, you can’t. MyCollab requires you must install it as the standalone application. It means you need to run the script in the console. Also, MyCollab needs at least 1 GB RAM. Cloud host service may offer a very competitive price around 20 USD/month for 1 GB RAM server which helps you can run MyCollab in the cheap cost package.

Can I use MyCollab for my distributed team?

Yes, MyCollab is developed for distributed team. You should install MyCollab on the public server, which has public IP or server name. During installation, you set the server host is the public IP, server name and it just works.

I used MyCollab for a big team, and MyCollab becomes  over time. How can I increase the memory of MyCollab?

It is not a big problem. You go to the bin folder of MyCollab %MYCOLLAB_HOME%/bin, use your favorite text editor to open the file mycollab.ini, the default MyCollab option is

MYCOLLAB_OPTS=-server -Xms512m -Xmx1024m -XX:NewSize=256m -XX:MaxPermSize=256m -XX:+DisableExplicitGC

You can increase the heap size of MyCollab from 1024m to any higher value you want. Then restart MyCollab service. If you do not understand how you can change, you can raise your case detail in our Q&A, and we will try to respond your question within 24 hours in business day.

Could you suggest optimal configuration of the server for solid work ‘MyCollab’ with low latency? I am going use application for 100 users?

The default configuration can serve for 100 users or more with ease. We develop MyCollab with speed in our mind; we optimize the database query calls in low level and using several caching techniques. You may need to increase the heap size allocation as described above if MyCollab heap memory is full.

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